Cable & Wireless Jamaica (CWJ) trading as Lime, ranked highest in customer satisfaction among all of Jamaica’s utility providers, according to a survey by the Office of Utilities Regulation, OUR CWJ said in a release recently.
According to the report the Regulator said 72% of respondents reported that they were satisfied doing business with Cable & Wireless.
Among its telecommunications rivals Digicel, Flow and other utility providers, customers gave the company, the highest marks for product quality and accurate billing and placed them on top for customer care that makes them feel valued and respected.
“We have consistently put customers at the center of our strategic commercial decision-making and these objective survey results are the just reward for those efforts.” Garfield Sinclair Cable & Wireless CEO stated in response to this latest round positive public perception.
Cable & Wireless also received coveted recognition for being the only Telecommunications provider to register a double-digit increase in service quality over the 12-month review period.
72% Customer Satisfaction for CWJ
July 28, 2014 by
