JPS slackness

Many Jamaicans have been paying their JPS bills through the MYJPS web portal for years, but the company does not have the decency to advise persons making payments by that method that they are making changes to the system. 
In August, the site was not operational for days, but JPS still charged persons using that system, late fee, although it was not the customers’ fault. In September, the site was operational, but now the site is gone. A call to JPS confirms that they have migrated to a new system; as such, the old information will have to be inputted allover. This is awful customer service.
This is not the approach that the company should take. Clearly, the customers are not important, if they were, they would have been informed and efforts would have been taken to migrate to information over to the new system.

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